BY MAKING A BOOKING FOR A STAY AT A 21 KARIMUN HOTEL OR STAYING 21 KARIMUN HOTEL YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.
General
Your contract is with 21 Karimun Hotel.
The general terms and conditions herein together with the Privacy Policy, Bookings & Cancellations Policy, Fee Schedule & Hotel Schedule and Add-Ons available on the 21 Karimun Hotel Website (collectively, as may be varied, amended and/or supplemented from time to time, these “Terms and Conditions”) and the booking confirmation issued by 21 Karimun Hotel confirming your booking (“Booking Confirmation”) shall constitute a legally binding contract between you and 21 Karimun Hotel and shall be further supplemented by the internal rules and regulations that apply specifically to the Hotel where you have booked your stay.
In these Terms and Conditions, the words “we” or “us” means 21 Karimun Hotel and its employees, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)/Guest(s)” means any and all persons for whom a Hotel room is booked.
Bookings
Bookings may be made online at www.21karimunhotel.com (“21 Karimun Hotel Website”), through our telephone hotline +62 777 21221 or at our Hotel Reception.
Full payment can be made immediately via credit cards (Mastercard, Visa and Amex) after an online booking have been made or full payment can be made at a later date.
Full payment must however be made 72 hours prior to a guest’s hotel reservation check in date to guarantee reservation (Please see Changes and Cancellations). An invoice will be sent to the guest’s email address for payment.
A payment processing fee may apply.
For walk-in bookings at our Hotel, we accept payments through Mastercard, Visa, and cash.
Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card or document as the Hotel may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the 21 Karimun Hotel Website (Please refer to Contact Us)
Credit card bookings will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.
The ‘Guest’ named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.
At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). 21 Karimun Hotel will not be responsible or liable for errors in booking details.
Bookings are accepted subject to room availability.
Room Rates
Room rates shown on the 21 Karimun Hotel Website are charged on a per room per night basis. Meals and Add-Ons are not included.
Room rates may or may not include service tax, service charge, VAT or GST (as applicable). These will be charged at the prevailing rates and are payable in Indonesian Rupiah.
Children 12 years old and under stays for free at 21 Karimun Hotel. This is however subjected to ID or passport verification.
Room rates and details are correct at the time of publication and are subject to change without notice.
21 Karimun Hotel Rooms
- Standard: 1 King-size bed. Maximum occupancy is 2 adults + 1 child (12 years old at the date of check-in)
- Super Standard: 1 King-size bed. Maximum occupancy is 2 adults + 1 child (12 years old at the date of check-in)
- Super Standard Plus (with balcony): 1 King-size bed. Maximum occupancy is 2 adults + 1 child (12 years old at the date of check-in)
- Deluxe (Sea View): 1 King-size bed. Maximum occupancy is 2 adults + 1 child (12 years old at the date of check-in)
- Super Deluxe (Full Sea View): 1 King-size bed. Maximum occupancy is 2 adults + 1 child (12 years old at the date of check-in)
- Junior Suite: 1 King-size bed + 1 Single Bed. Maximum occupancy is 3 adults + 1 child (12 years old at the date of check-in)
- 21K Suite: 2 King-size beds. Maximum occupancy is 4 adults + 1 child (12 years old at the date of check-in)
Baby Cots:
Guests can request for baby cots for their infants and toddlers. The charge for the baby cot is IRP200,000 per cot per night. Subject to availability.
Single Folding Bed:
Guests can request for a single folding bed to be added to their rooms. The charge for the single folding bed is IRP200,000 per bed per night. Subject to availability.
Restrictions
You may not bring the following into our Hotel:
- pets (except for registered guide dogs) or livestock
- pillows, bed sheets, duvets or other items of bedding
- any electrical appliances and/or equipment for heating and/or cooking purposes
21 Karimun Hotel reserves the right to remove and/or confiscate any of the above items found in any Hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the Hotel room, premises or property or to any Hotel guests or third party as a result of your failure to comply with this policy.
21 Karimun Hotel further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the Hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the Hotel room, the Hotel premises, the other Hotel guests, our staff or any other persons or the reputation of 21 Karimun Hotel, without any compensation and/or any reimbursement to you.
21 Karimun Hotel practices a NO SMOKING policy. Failure to comply with this policy entitles us to terminate your booking and stay at the Hotel at our sole discretion and you must leave the Hotel immediately without compensation or reimbursement. You shall be liable for any costs, loss or damage incurred by 21 Karimun Hotel, including without limitation any loss or damage to the Hotel room, premises or property or incurred by Hotel guests or third party, arising from your failure to comply with this policy and 21 Karimun Hotel reserves the right to charge you for any such costs, loss or damaged incurred by 21 Karimun Hotel or any Hotel guests or third party.
21 Karimun Hotel is committed to providing a smoke-free environment. Smoking is however allowed at designated smoking areas located outside of the hotel. A cleaning fee of IRP500,000 will be charged to any guest who violates the Non Smoking Policy within the hotel.
Check-in And Check-out
At 21 Karimun Hotel, we operate a strict check-in and check-out policy.
Check-in
The standard check-in time is 2.00pm.
Check-out
The standard check-out time is 12.00pm.
If you check-out beyond the stipulated time without prior arrangement, 21 Karimun Hotel reserves the right, without further notice to you, to charge you an additional one (1) night’s stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. 21 Karimun Hotel shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
Changes And Cancellations
Please contact us at out email: reservations@21karimunhotel.com should you choose to make any changes, amendments or cancellations.
Cancellation:
You will be charged a 100% penalty of your hotel room fees should you make any cancellation of your booking within 72 hours prior to your hotel reservation date of arrival. Please c
| Time | Condition |
| 72 hours or more prior to check-in | 10% of total room price will apply for handling and banking fees. |
| Less than 72 hours prior to check-in | 100% penalty of your hotel room fees plus admin fee (10%) will be charged. |
Amendment:
Please contact 21 Karimun Hotel via email should you need to make any amendment to your reservation.
Amendments are only effective when we have confirmed via e-mail with a revised reservation. Please contact us if you do not receive an email with the new dates from us.
- 21 Karimun Hotel will not be responsible for any additional charges incurred after cancellations/amendments without confirmation from our side.
| Time | Condition |
| 72 hours or more prior to check-in | No fees administered for reduction in stay or number of rooms booked. |
| Less than 72 hours prior to check-in | There will be no refund for reduction in stay or number of rooms booked. |
Postponement:
Any postponement of the booking made within 72 hours prior to your hotel reservation date of arrival will incur a charge of the first night room rate plus taxes.
No Show:
Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and 21 Karimun Hotel shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.
Guarantee Policy:
Full payment is required for online reservation 72 hours prior to your hotel reservation date of arrival as mode of guarantee. 21 Karimun Hotel reserves the right to cancel any reservation should full payment not be received 72 hours prior to hotel reservation date of arrival.
Refund:
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
The original receipt must be presented for processing the refund.
Credit/debit card cancellations will be charged 5% administration fee.
Optional Facilities
Luggage Storage
Luggage storage is available only for guests currently staying with the Hotel to store their luggage or other personal belongings before check-in or after check-out, at the Hotel’s discretion.
Should your luggage or item remain unclaimed upon expiry of the maximum storage period allowed, 21 Karimun Hotel reserves the absolute right and discretion to either continue storing the luggage (luggage storage charges shall continue to apply and you shall be liable for such charges) or to dispose of the luggage or item without any liability to you.
You use the Hotel luggage storage facilities at your own risk. 21 Karimun Hotels will not be responsible for loss of or damage to the luggage, the contents therein or your personal belongings (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release 21 Karimun Hotel from any liability in respect thereof.
Damage
You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. 21 Karimun Hotel reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by 21 Karimun Hotels as a result of the aforesaid. Regardless, 21 Karimun Hotel further reserves the right to commence legal proceedings against you without notice.
Right to Refuse Accommodation
21 Karimun Hotel reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:
- the booking has been paid through fraudulent means
- the booking has been altered by anyone other than 21 Karimun Hotel or 21 Karimun Hotel’s authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case 21 Karimun Hotel reserves the right to retain such booking documentation)
- the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
- as permitted under the provisions of these Terms and Conditions
Limitation of Liability
21 Karimun Hotel is responsible for providing the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.
To the extent permitted by law, 21 Karimun Hotel do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).
Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, 21 Karimun Hotel will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the 21 Karimun Hotel Website or stay at the relevant Hotel even if caused or contributed to by 21 Karimun Hotel’s negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.
All activities have inherent risks to health and safety and 21 Karimun Hotel will not be responsible for any eventualities related to any activities or services booked through the 21 Karimun Hotel Website or during your stay at a Hotel.
21 Karimun Hotel will not be responsible for any loss or damage of property left in Guest’s room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.
Privacy & Data Protection
21 Karimun Hotel will retain all personal information you provide during booking. By making a booking with us or using the 21 Karimun Hotel Website, you consent to our use and/or disclosure of your personal details to our associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as 21 Karimun Hotel may, in our sole and absolute discretion, deem necessary for the following purposes:
- to process your booking and for other administrative purposes
- to provide you customer support and services
- to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.
We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.
We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.
Cookies
21 Karimun Hotel uses cookies in our webpages to:
- maintain your session and required details when you browse the 21 Karimun Hotel Website, during account registration and during the booking process (session cookie)
- collect website usage data for statistical/analytics purposes (analytics cookie)
- direct you to the correct landing page based on your geo-location (geo-targeting cookie)
You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. 21 Karimun Hotel Website will not function properly if cookie setting is disabled.
Copyright & Trade marks
The 21 Karimun Hotel Website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of 21 Karimun Hotel and/or its content suppliers.
You may use the 21 Karimun Hotel Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.
All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the 21 Karimun Hotel Website are owned by or licensed to 21 Karimun Hotel and their respective owners and may not be used, reproduced or modified without the prior written approval of 21 Karimun Hotel.
Disclaimer
The 21 Karimun Hotel Website, the services provided and all content thereon are supplied “as is” and “as available”. 21 Karimun Hotel provides no guarantee regarding the website and content. You are solely responsible for your use thereof.
While we will make every effort to ensure that the information on the 21 Karimun Hotel Website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, 21 Karimun Hotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.
21 Karimun Hotel will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of the 21 Karimun Hotels Website or the use thereof or any services purchased from the 21 Karimun Hotel Website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.
The various linked sites on the 21 Karimun Hotel Website allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our 21 Karimun Hotel Website does not imply endorsement by 21 Karimun Hotel of such linked sites, or any association with their operations. These sites are outside the control of 21 Karimun Hotel. We will not be responsible for the content on the linked sites or your use thereof.
Governing Laws
Your contract with 21 Karimun Hotel is governed by the laws of Indonesia and any disputes shall be settled in the courts of that Indonesia.
All other matters concerning or relating to the 21 Karimun Hotel Website shall be governed by the laws of Indonesia and the Indonesian courts shall have jurisdiction therein.
Changes to the these Terms & Conditions
21 Karimun Hotel reserves the right to cancel, amend or vary the arrangements and content featured on the 21 Karimun Hotel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the 21 Karimun Hotel Website. Please check the 21 Karimun Hotel Website regularly for updates to these Terms and Conditions.
Conflict Between English Text And Other Language Text
If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof into any other language, the English text shall prevail.